Purpose

DPK Air Conditioning acknowledges and respects the privacy of individuals. This Privacy Policy outlines how we collect, use, disclose, retain, and manage your personal information through our website, social media pages, and other interactions (physical or electronic). It reflects our commitment to protecting your privacy in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Scope

DPK Air Conditioning is committed to providing exceptional service while protecting your personal information. By interacting with DPK Air Conditioning:

You confirm that you have read and agree to this Privacy Policy.

You acknowledge that this Policy applies to all personal information submitted or collected during any dealings with us.

This Privacy Policy applies to our existing and prospective clients, employees, contractors, suppliers, and other individuals we engage with. It may be updated periodically to reflect changes in privacy laws, business practices, or technology. Please review this Policy regularly.

Definitions

Personal Information: Information or opinions that identify an individual, such as name, address, email, phone number, and financial details.

Sensitive Information: A specific type of personal information, including racial or ethnic origin, health information, political opinions, religious beliefs, sexual preferences, or criminal records.

Collection of Personal Information

DPK Air Conditioning may collect and hold personal information that is reasonably necessary for the proper performance of one or more of our activities or functions as an air conditioning supply and installation business. DPK Air Conditioning will only collect sensitive information with consent and where it is necessary for the performance of our functions and activities. The collection of some types of sensitive information is also governed by equal opportunity and anti-discrimination laws.

The service or goods required by you will determine what personal information we may collect.

This may include but is not limited to:

Contact and identification details (e.g., name, addresses, email address, and phone number)

Gender and date of birth

Whether you have taken up some of our other offerings, such as supplier promotions

What, how, and when you buy from us or have expressed an interest in buying from us

Your stated or likely preferences (e.g., interest in particular products or promotions)

Financial information (e.g., credit card details)

Other information relevant in the circumstances

Personal information may be collected:

When you provide it to us for business or business-related purposes

Electronically through our telecommunications and technology systems

Use of Personal Information

We use personal information to:

Respond to enquiries

Provide services and process bookings

Communicate updates and promotional offers

Improve our website and service offerings

Non-identifiable information, such as browser type, operating system, and pages visited, may also be collected for internal analytics.

Sharing of Personal Information

We do not share personal information externally unless:

You have confirmed a job requiring third-party involvement.

Required by law or to protect the rights or property of DPK Air Conditioning.

When working with third parties (e.g., contractors), we ensure they adhere to confidentiality and privacy standards.

Storage and Security of Information

We store personal information on secure systems. While we strive to protect your information with reasonable safeguards, no system is completely secure. We continually improve our practices to enhance data security.

Direct Marketing

By providing your information, you consent to receiving marketing communications from DPK Air Conditioning about our products and services.

You can opt out anytime by emailing us at [email protected] or using the opt-out option in our communications.

Accessing and Updating Personal Information

You can request access to or correction of your personal information by contacting us at [email protected]. Proof of identity may be required. We may refuse access in certain cases, such as if it affects another individual’s privacy or breaches confidentiality obligations.

Third-Party Links

Our website may contain links to third-party websites. DPK Air Conditioning is not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any information.

Complaints

If you believe your privacy has been breached, please contact us in writing at:

Email: [email protected]

Mail: Attn: Privacy Policy, DPK Air Conditioning

If we cannot resolve your complaint, you may refer it to the Office of the Australian Information Commissioner (OAIC).